Tickets are quickly closed on the customer side if no response is received, but if team members are waiting on a Bentley response, no such escalation occurs. It is up to the customer to track and send requests for updates manually. Seeking a more ...

Hi, Could you provide us with the ability to enlarge the view so that we can see the full titles of the created support cases?

Please update the support ticket system to include proper email threading headers according to RFC 5322. Specifically: In-Reply-To: should contain the Message-ID of the previous ticket message. References: should list all Message-IDs in the conver...

As a company administrator, I would like to have the option to filter the hundreds of cases. For instance, do not show closed or resolved cases. This could be handeled similarly to the coulmns of the ProjectWise Infrastructure Cloud. See an exampl...