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Status Reviewed
Categories Case Communication
Created by Jennifer Gebhard
Created on Nov 9, 2023

Add same Email Subject for all emails that were sent by the System

Add same Email Subject for all emails that were sent by the System

As an administrator, manage 10-15 Service Ticket/Cases in one month. Which results in long threads of emails with ServiceNow, and support teams. In ServiceNow, I am receiving each email from the system as separated emails with different email subjects. See Figure 1 for example. As a result, I am unable to group threads in my email client. Please maintain the same email subject pertaining to one Case Number.