As a user of the Bentley Support Services, I would like to be able to see the request and the details that I send via the Support Portal.

Currently, when I open a new case it is only possible to see the case number but not the content. If a mistake is made in the information provided, it cannot be spotted unless the Support Analysts realizes and requests a confirmation, extending the resolution time unnecessarily.

Suggestion 1: make the content of the case form visible in My Requests > case #

Suggestion 2: add a copy of the content of the case form with the information provided to the confirmation email sent to the user submitting the case