Need Support? Let’s guide you to the right answer or agent.

Bentley Support Ideas Portal

Submit your ideas for global configuration of the Bentley Support Portal here
ADD A NEW IDEA

Bentley Support Portal

PLS-CADD: Survey Point Duplication and Ability to Graphically Sag Using Multiple Survey Points. For PLS-CADD to allow graphically sagging using multiple FEA codes, selecting only the closest Survey Point to the phase as the main source of sagging. Additionally, for PLS-CADD to allow to duplicate multiple FEA codes into a unified FEA code within the software.

Survey Point Duplication and Ability to Graphically Sag Using Multiple Survey Points Category: Improvement Background: Currently, PLS-CADD only allows for graphical sagging using a single FEA code type. This limitation poses a challenge when c...
Andres Ramirez 8 months ago in Other Needs review

PLS-CADD: Wire Clearances Report - Multiple Scenarios At Once. For PLS-CADD to allow multiple scenarios to be ran at once using the Wire Clearances Report. Having these scenarios be set up at once alongside with the ability to save these settings for future use will allow for faster more accurate results.

Wire Clearances Report - Multiple Scenarios At Once Category: Improvement Background: At its current state, the wire clearances report only runs a specific case of settings for the source and target wire at a time. NESC requires wire to wire c...
Andres Ramirez 8 months ago in Other Needs review

PLS-CADD: Thermal Rating Reports From Hot to Cold. To enhance the Thermal Rating Report in PLS-CADD, a new feature can be introduced that allows the report to be generated in order of descending temperatures, starting from the hottest and progressing to the coldest.

Thermal Rating Reports From Hot to Cold Category: Improvement Background: PLS-CADD currently generates the Thermal Rating Report by analyzing temperatures from the coldest to the hottest within a specified range. Since clearance limitations ty...
Andres Ramirez 8 months ago in Other Needs review

PLS-CADD: AAR Floor Calculation. To implement the AAR floor calculation in PLS-CADD's wire clearances report, we propose updating the target wire settings to cycle through predetermined weather cases. This will identify the coldest weather scenario that meets the required clearance for the source wire under the selected weather conditions. Additionally, the report should evaluate all target wire weather cases to determine the appropriate weather scenario for maintaining proper clearance for the source wire. While this improvement is based on the existing Wire Clearances report, PLS may decide to create an entirely new report.

Category: Improvement Background: The Federal Energy Regulatory Commission (FERC) Order 881 aims to establish Ambient Adjusted Ratings (AAR) that align with forecasted ambient temperatures for transmission lines. The AAR floor temperature is det...
Andres Ramirez 8 months ago in Other Needs review

Auto-watch cases in Service Now

As part of an Account Team (e.g. SAM, AM), I would like to be added to the watch list of new cases open from my accounts automatically so that I do not risk missing any new cases that may require my attention. Ideally, applying filters should be p...
Gema Tavares over 1 year ago in Other Needs review

Enlargement of View for Technical Support Cases

Hi, Could you provide us with the ability to enlarge the view so that we can see the full titles of the created support cases?
Cem DONMEZ about 1 year ago in Case Communication Needs review

Make a summary of the support request visible

As a user of the Bentley Support Services, I would like to be able to see the request and the details that I send via the Support Portal. Currently, when I open a new case it is only possible to see the case number but not the content. If a mistak...
Gema Tavares over 1 year ago in Bentley Support Portal Needs review

Need more robust reporting and escalations for ticket resolution.

Tickets are quickly closed on the customer side if no response is received, but if team members are waiting on a Bentley response, no such escalation occurs. It is up to the customer to track and send requests for updates manually. Seeking a more ...
CHARISSE KLUMPP 7 months ago in Case Communication Needs review

Add filter options to columns

As a company administrator, I would like to have the option to filter the hundreds of cases. For instance, do not show closed or resolved cases. This could be handeled similarly to the coulmns of the ProjectWise Infrastructure Cloud. See an exampl...
Jeremias Merz 11 months ago in Case Communication Needs review

Allow to connect with Bentley Technical team globally

Please consider and provide option to connect with anyone in Technical Team Globally. For CONNECT clients we should be able to connect with technical team regardless of the geographical location. This will help clients to get technical help fast d...
Jignesh Vadodaria over 1 year ago in Other Needs review