With the current interface , it is not possible for the account admin to filter the cases by user's/contact country because there is a missing column: "User's Country". see image here attached

In Bentley Support Portal, emails sent from Support appear in Bentley Support Portal Case activity log. But the reply Emails do not appear in Case Activity Log in Bentley Support Portal nor consolidated with main email thread.

Tickets are quickly closed on the customer side if no response is received, but if team members are waiting on a Bentley response, no such escalation occurs. It is up to the customer to track and send requests for updates manually. Seeking a more ...

As a company administrator, I would like to have the option to filter the hundreds of cases. For instance, do not show closed or resolved cases. This could be handeled similarly to the coulmns of the ProjectWise Infrastructure Cloud. See an exampl...

Please consider and provide option to connect with anyone in Technical Team Globally. For CONNECT clients we should be able to connect with technical team regardless of the geographical location. This will help clients to get technical help fast d...

We don't need to be told which of your software programs are popular, nor do we need to be redirected to learning resources when we are looking for documentation.

What action are you planning to take? When can we expect implementation? The current user experience working with ServiceNow is significantly lacking. This is true for both the Bentley Communities and Bentley Support page.

Communicating via email is significantly faster compared to logging in and typing responses in the ServiceNow portal. However, when a user responds to an email, the email response is not posted to the case portal. This means there is no clear docu...

When extracting multiple files from various folders using the search function, it is currently not possible to send to Deliverables Management directly. Is it possible to enable this functionality?

It would be a better user experience if there was an additional option to showing the local document organizer on ProjectWise Explorer exit. Instead of showing the Local Document Organizer every time ProjectWise Explorer exits, add an option or mo...