As part of an Account Team (e.g. SAM, AM), I would like to be added to the watch list of new cases open from my accounts automatically so that I do not risk missing any new cases that may require my attention. Ideally, applying filters should be p...

With the current interface , it is not possible for the account admin to filter the cases by user's/contact country because there is a missing column: "User's Country". see image here attached

Please consider and provide option to connect with anyone in Technical Team Globally. For CONNECT clients we should be able to connect with technical team regardless of the geographical location. This will help clients to get technical help fast d...

Communicating via email is significantly faster compared to logging in and typing responses in the ServiceNow portal. However, when a user responds to an email, the email response is not posted to the case portal. This means there is no clear docu...

We don't need to be told which of your software programs are popular, nor do we need to be redirected to learning resources when we are looking for documentation.

The current setup forces users to open every sub-product page to see these links.

With the current interface, it is too easy to accidentally select the documentation for the wrong product. If we could narrow down the choices by product, language and even latest versions, it would be easier to navigate the document options

Add same Email Subject for all emails that were sent by the System As an administrator, manage 10-15 Service Ticket/Cases in one month. Which results in long threads of emails with ServiceNow, and support teams. In ServiceNow, I am receiving each ...

Users want to be able to add an admin to all cases (whether it be by certain product like iTwin or group) so the admin is able to track updates on those cases. Hatch has requested this enhancement to SN.

What action are you planning to take? When can we expect implementation? The current user experience working with ServiceNow is significantly lacking. This is true for both the Bentley Communities and Bentley Support page.