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Bentley Support Portal

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Add links to ideas you are following and have created on Ideas Portal main page

The current setup forces users to open every sub-product page to see these links.
Jaclyn Zarrella 2 days ago in Global Portal Landing page 0 Needs review

Add Filtering Options to https://docs.bentley.com/LiveContent/index.html

With the current interface, it is too easy to accidentally select the documentation for the wrong product. If we could narrow down the choices by product, language and even latest versions, it would be easier to navigate the document options
Jaclyn Zarrella 2 days ago in Other 0 Reviewed

What does status "Reviewed" mean?

What action are you planning to take? When can we expect implementation? The current user experience working with ServiceNow is significantly lacking. This is true for both the Bentley Communities and Bentley Support page.
Sujaan Ahamed Fareed 15 days ago in Bentley Support Portal 0 Needs review

Email responses to Cases aren't populated in ServiceNow

Communicating via email is significantly faster compared to logging in and typing responses in the ServiceNow portal. However, when a user responds to an email, the email response is not posted to the case portal. This means there is no clear docu...
Sujaan Ahamed Fareed about 1 month ago in Case Communication 1 Reviewed

CS post edit option

At the moment, the option to modify a CS post is not available. However, this is a good point which I think would be beneficial for all our users.
Scott Gracie 19 days ago in Bentley Support Portal 0 Reviewed

Add same Email Subject for all emails that were sent by the System

Add same Email Subject for all emails that were sent by the System As an administrator, manage 10-15 Service Ticket/Cases in one month. Which results in long threads of emails with ServiceNow, and support teams. In ServiceNow, I am receiving each ...
Jennifer Gebhard 11 months ago in Case Communication 1 Reviewed

Ability to automatically add users to watch list on cases

Users want to be able to add an admin to all cases (whether it be by certain product like iTwin or group) so the admin is able to track updates on those cases. Hatch has requested this enhancement to SN.
Tori Queen 8 months ago in Case Communication 1 Reviewed

Images from Emails

Images are broken up and fragmented into separate messages. It is difficult to communicate issues to Product Teams and share images/screenshots of issues. The images shall be part of the same note as the text.
Jennifer Gebhard 11 months ago in Case Communication 2 Reviewed

The Reply Emails not Showing in Portal and not Consolidated

In Bentley Support Portal, emails sent from Support appear in Bentley Support Portal Case activity log. But the reply Emails do not appear in Case Activity Log in Bentley Support Portal nor consolidated with main email thread.
Jennifer Gebhard 11 months ago in Case Communication 0 Reviewed