And added value hospitality which has a 24/7 focused costumer service open to the world. WE ARE IN THE MOOD FOR SUCCESS AND EXCELLENCE. ALSO GIVING BENTLEY CONSTRUSTION NAME RIGHTS FOR 20 YEARS

As a user of the Bentley Support Services, I would like to be able to see the request and the details that I send via the Support Portal. Currently, when I open a new case it is only possible to see the case number but not the content. If a mistak...

As part of an Account Team (e.g. SAM, AM), I would like to be added to the watch list of new cases open from my accounts automatically so that I do not risk missing any new cases that may require my attention. Ideally, applying filters should be p...

With the current interface , it is not possible for the account admin to filter the cases by user's/contact country because there is a missing column: "User's Country". see image here attached

Add same Email Subject for all emails that were sent by the System As an administrator, manage 10-15 Service Ticket/Cases in one month. Which results in long threads of emails with ServiceNow, and support teams. In ServiceNow, I am receiving each ...

Images are broken up and fragmented into separate messages. It is difficult to communicate issues to Product Teams and share images/screenshots of issues. The images shall be part of the same note as the text.

E365 user' survey response against ServiceNow case CS0343096: " This was the first time I was asked to restore a file on our ProjectWise datasource.) The overall task to restore the two files was "easy." Once the request was submitted, it was reso...

Users want to be able to add an admin to all cases (whether it be by certain product like iTwin or group) so the admin is able to track updates on those cases. Hatch has requested this enhancement to SN.

Communicating via email is significantly faster compared to logging in and typing responses in the ServiceNow portal. However, when a user responds to an email, the email response is not posted to the case portal. This means there is no clear docu...

In Bentley Support Portal, emails sent from Support appear in Bentley Support Portal Case activity log. But the reply Emails do not appear in Case Activity Log in Bentley Support Portal nor consolidated with main email thread.