As a user of the Bentley Support Services, I would like to be able to see the request and the details that I send via the Support Portal. Currently, when I open a new case it is only possible to see the case number but not the content. If a mistak...

As part of an Account Team (e.g. SAM, AM), I would like to be added to the watch list of new cases open from my accounts automatically so that I do not risk missing any new cases that may require my attention. Ideally, applying filters should be p...

My Italian user, would like PW to allow them to view in real time (without querying the statistics tab) how many files are in a specific job scenario (same way as MS Windows)

And added value hospitality which has a 24/7 focused costumer service open to the world. WE ARE IN THE MOOD FOR SUCCESS AND EXCELLENCE. ALSO GIVING BENTLEY CONSTRUSTION NAME RIGHTS FOR 20 YEARS

Please consider and provide option to connect with anyone in Technical Team Globally. For CONNECT clients we should be able to connect with technical team regardless of the geographical location. This will help clients to get technical help fast d...

We don't need to be told which of your software programs are popular, nor do we need to be redirected to learning resources when we are looking for documentation.

The current setup forces users to open every sub-product page to see these links.

What action are you planning to take? When can we expect implementation? The current user experience working with ServiceNow is significantly lacking. This is true for both the Bentley Communities and Bentley Support page.