Need Support? Let’s guide you to the right answer or agent.

Bentley Support Ideas Portal

Submit your ideas for global configuration of the Bentley Support Portal here
ADD A NEW IDEA

All ideas

PLS-CADD: Survey Point Duplication and Ability to Graphically Sag Using Multiple Survey Points. For PLS-CADD to allow graphically sagging using multiple FEA codes, selecting only the closest Survey Point to the phase as the main source of sagging. Additionally, for PLS-CADD to allow to duplicate multiple FEA codes into a unified FEA code within the software.

Survey Point Duplication and Ability to Graphically Sag Using Multiple Survey Points Category: Improvement Background: Currently, PLS-CADD only allows for graphical sagging using a single FEA code type. This limitation poses a challenge when c...
Andres Ramirez 8 months ago in Other Needs review

PLS-CADD: Wire Clearances Report - Multiple Scenarios At Once. For PLS-CADD to allow multiple scenarios to be ran at once using the Wire Clearances Report. Having these scenarios be set up at once alongside with the ability to save these settings for future use will allow for faster more accurate results.

Wire Clearances Report - Multiple Scenarios At Once Category: Improvement Background: At its current state, the wire clearances report only runs a specific case of settings for the source and target wire at a time. NESC requires wire to wire c...
Andres Ramirez 8 months ago in Other Needs review

PLS-CADD: Thermal Rating Reports From Hot to Cold. To enhance the Thermal Rating Report in PLS-CADD, a new feature can be introduced that allows the report to be generated in order of descending temperatures, starting from the hottest and progressing to the coldest.

Thermal Rating Reports From Hot to Cold Category: Improvement Background: PLS-CADD currently generates the Thermal Rating Report by analyzing temperatures from the coldest to the hottest within a specified range. Since clearance limitations ty...
Andres Ramirez 8 months ago in Other Needs review

PLS-CADD: AAR Floor Calculation. To implement the AAR floor calculation in PLS-CADD's wire clearances report, we propose updating the target wire settings to cycle through predetermined weather cases. This will identify the coldest weather scenario that meets the required clearance for the source wire under the selected weather conditions. Additionally, the report should evaluate all target wire weather cases to determine the appropriate weather scenario for maintaining proper clearance for the source wire. While this improvement is based on the existing Wire Clearances report, PLS may decide to create an entirely new report.

Category: Improvement Background: The Federal Energy Regulatory Commission (FERC) Order 881 aims to establish Ambient Adjusted Ratings (AAR) that align with forecasted ambient temperatures for transmission lines. The AAR floor temperature is det...
Andres Ramirez 8 months ago in Other Needs review

Group creation via Query Builder

When creating Groups using Query Builder, users must first select a Class, Model, or Category before filtering by attributes such as metadata or file name.This creates several issues:• All IFC classes must be explicitly added (e.g. IfcBuildingElem...
Nica Suazo about 1 month ago in  Needs review

To combine multiple pop-up message to create new documents for multiples new documents added in ProjectWise Documents

When add one document, there will be one pop-up message to create new documents for one document in the system. When add 100 of documents (maybe different file types) to the system, it keep pop-up message for each document, and some documents did ...
Ai Ling TEO about 1 month ago in Other Needs review

Auto-watch cases in Service Now

As part of an Account Team (e.g. SAM, AM), I would like to be added to the watch list of new cases open from my accounts automatically so that I do not risk missing any new cases that may require my attention. Ideally, applying filters should be p...
Gema Tavares over 1 year ago in Other Needs review

Need more robust reporting and escalations for ticket resolution.

Tickets are quickly closed on the customer side if no response is received, but if team members are waiting on a Bentley response, no such escalation occurs. It is up to the customer to track and send requests for updates manually. Seeking a more ...
CHARISSE KLUMPP 7 months ago in Case Communication Needs review

A notification icon/enablement on individual applications when an updated version is provided

I am an IT administrator and our company does not allow colleagues to download and install directly from vendor sites... rather, we create internal installation packages to maintain security and internal configurations. I do not typically keep Ben...
Sarah Maun 2 months ago in  Needs review

Optional Station Lock for Offset Elements

Scenario An offset using the Single Offset Partial or Variable Offset Taper can establish the location of the offset element by specifying the station of the reference element. However, if the station of the reference element changes, the location...
Keith Kennon 11 months ago in Bentley Communities Needs review