Delete the Recommended Resources and the Popular Software sections from the Software Documentation page
We don't need to be told which of your software programs are popular, nor do we need to be redirected to learning resources when we are looking for documentation.
Jaclyn Zarrella
15 days ago
in Other
0
Needs review
Add Filtering Options to https://docs.bentley.com/LiveContent/index.html
With the current interface, it is too easy to accidentally select the documentation for the wrong product. If we could narrow down the choices by product, language and even latest versions, it would be easier to navigate the document options
Email responses to Cases aren't populated in ServiceNow
Communicating via email is significantly faster compared to logging in and typing responses in the ServiceNow portal. However, when a user responds to an email, the email response is not posted to the case portal. This means there is no clear docu...
Sujaan Ahamed Fareed
about 2 months ago
in Case Communication
1
Reviewed
Allow Knowledge Base Articles to be sorted by date created/modified.
The knowledge base articles are randomly sorted and sometimes causes new articles to be between old articles. Adding the ability to sort by date will make it much easier to see new articles.
What action are you planning to take? When can we expect implementation? The current user experience working with ServiceNow is significantly lacking. This is true for both the Bentley Communities and Bentley Support page.
Add same Email Subject for all emails that were sent by the System
Add same Email Subject for all emails that were sent by the System As an administrator, manage 10-15 Service Ticket/Cases in one month. Which results in long threads of emails with ServiceNow, and support teams. In ServiceNow, I am receiving each ...
Ability to automatically add users to watch list on cases
Users want to be able to add an admin to all cases (whether it be by certain product like iTwin or group) so the admin is able to track updates on those cases. Hatch has requested this enhancement to SN.
Table display of cases in the browser should be wider
The presentation of the cases in the table is confusing and impractical. The table is displayed far too narrowly. If you want to view information that is not displayed on the right, you can only scroll sideways at the end of the table. So you have...