Add same Email Subject for all emails that were sent by the System
Add same Email Subject for all emails that were sent by the System As an administrator, manage 10-15 Service Ticket/Cases in one month. Which results in long threads of emails with ServiceNow, and support teams. In ServiceNow, I am receiving each ...
Ability to automatically add users to watch list on cases
Users want to be able to add an admin to all cases (whether it be by certain product like iTwin or group) so the admin is able to track updates on those cases. Hatch has requested this enhancement to SN.
Images are broken up and fragmented into separate messages. It is difficult to communicate issues to Product Teams and share images/screenshots of issues. The images shall be part of the same note as the text.