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Add same Email Subject for all emails that were sent by the System

Add same Email Subject for all emails that were sent by the System As an administrator, manage 10-15 Service Ticket/Cases in one month. Which results in long threads of emails with ServiceNow, and support teams. In ServiceNow, I am receiving each ...
Jennifer Gebhard 4 months ago in Case Communication 0 Needs review

Ability to automatically add users to watch list on cases

Users want to be able to add an admin to all cases (whether it be by certain product like iTwin or group) so the admin is able to track updates on those cases. Hatch has requested this enhancement to SN.
Tori Queen about 1 month ago in Case Communication 0 Reviewed

Images from Emails

Images are broken up and fragmented into separate messages. It is difficult to communicate issues to Product Teams and share images/screenshots of issues. The images shall be part of the same note as the text.
Jennifer Gebhard 4 months ago in Case Communication 0 Needs review

Reply Emails not Showing in Portal as Consolidated

Reply Emails not showing up in Bentley Support portal consolidated with main thread.
Jennifer Gebhard 4 months ago in Case Communication 0 Needs review