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Bentley Support Ideas Portal

Submit your ideas for global configuration of the Bentley Support Portal here
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Pinned ideas

PINNED Add an option of Filtering by user's country in the View Cases portal
With the current interface , it is not possible for the account admin to filter the cases by user's/contact country because there is a missing column: "User's Country". see image here attached
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Auto-watch cases in Service Now

As part of an Account Team (e.g. SAM, AM), I would like to be added to the watch list of new cases open from my accounts automatically so that I do not risk missing any new cases that may require my attention. Ideally, applying filters should be p...
Gema Tavares 2 days ago in Other 0 Needs review

Improve the functionality of PW explorer

My Italian user, would like PW to allow them to view in real time (without querying the statistics tab) how many files are in a specific job scenario (same way as MS Windows)
Alfonso Quaraniello 10 days ago in  1 Needs review

Allow to connect with Bentley Technical team globally

Please consider and provide option to connect with anyone in Technical Team Globally. For CONNECT clients we should be able to connect with technical team regardless of the geographical location. This will help clients to get technical help fast d...
Jignesh Vadodaria 20 days ago in Other 0 Needs review

Delete the Recommended Resources and the Popular Software sections from the Software Documentation page

We don't need to be told which of your software programs are popular, nor do we need to be redirected to learning resources when we are looking for documentation.
Jaclyn Zarrella about 1 month ago in Other 0 Needs review

Add links to ideas you are following and have created on Ideas Portal main page

The current setup forces users to open every sub-product page to see these links.
Jaclyn Zarrella about 2 months ago in Global Portal Landing page 0 Needs review

What does status "Reviewed" mean?

What action are you planning to take? When can we expect implementation? The current user experience working with ServiceNow is significantly lacking. This is true for both the Bentley Communities and Bentley Support page.
Sujaan Ahamed Fareed 2 months ago in Bentley Support Portal 0 Needs review