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Bentley Support Ideas Portal

Submit your ideas for global configuration of the Bentley Support Portal here
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Pinned ideas

PINNED Add an option of Filtering by user's country in the View Cases portal
With the current interface , it is not possible for the account admin to filter the cases by user's/contact country because there is a missing column: "User's Country". see image here attached
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Bentley Support Portal

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Images from Emails

Images are broken up and fragmented into separate messages. It is difficult to communicate issues to Product Teams and share images/screenshots of issues. The images shall be part of the same note as the text.
Jennifer Gebhard about 1 year ago in Case Communication 2 Reviewed

CS post edit option

At the moment, the option to modify a CS post is not available. However, this is a good point which I think would be beneficial for all our users.
Scott Gracie 2 months ago in Bentley Support Portal 0 Reviewed

The Reply Emails not Showing in Portal and not Consolidated

In Bentley Support Portal, emails sent from Support appear in Bentley Support Portal Case activity log. But the reply Emails do not appear in Case Activity Log in Bentley Support Portal nor consolidated with main email thread.
Jennifer Gebhard about 1 year ago in Case Communication 0 Reviewed