PINNED
Add an option of Filtering by user's country in the View Cases portal
With the current interface , it is not possible for the account admin to filter the cases by user's/contact country because there is a missing column: "User's Country". see image here attached
Ability to automatically add users to watch list on cases
Users want to be able to add an admin to all cases (whether it be by certain product like iTwin or group) so the admin is able to track updates on those cases. Hatch has requested this enhancement to SN.
Add an option of Filtering by user's country in the View Cases portal
With the current interface , it is not possible for the account admin to filter the cases by user's/contact country because there is a missing column: "User's Country". see image here attached
As a company administrator, I would like to have the option to filter the hundreds of cases. For instance, do not show closed or resolved cases. This could be handeled similarly to the coulmns of the ProjectWise Infrastructure Cloud. See an exampl...
Sending multiple documents from Search result, directly to Deliverables Management
When extracting multiple files from various folders using the search function, it is currently not possible to send to Deliverables Management directly. Is it possible to enable this functionality?
It would be a better user experience if there was an additional option to showing the local document organizer on ProjectWise Explorer exit. Instead of showing the Local Document Organizer every time ProjectWise Explorer exits, add an option or mo...
Joel Zimmerman
2 months ago
in Other
0
Needs review
Add same Email Subject for all emails that were sent by the System
Add same Email Subject for all emails that were sent by the System As an administrator, manage 10-15 Service Ticket/Cases in one month. Which results in long threads of emails with ServiceNow, and support teams. In ServiceNow, I am receiving each ...
Images are broken up and fragmented into separate messages. It is difficult to communicate issues to Product Teams and share images/screenshots of issues. The images shall be part of the same note as the text.
Table display of cases in the browser should be wider
The presentation of the cases in the table is confusing and impractical. The table is displayed far too narrowly. If you want to view information that is not displayed on the right, you can only scroll sideways at the end of the table. So you have...
Christian Mittermeier
over 1 year ago
in
0
Reviewed
The Reply Emails not Showing in Portal and not Consolidated
In Bentley Support Portal, emails sent from Support appear in Bentley Support Portal Case activity log. But the reply Emails do not appear in Case Activity Log in Bentley Support Portal nor consolidated with main email thread.
0
Needs review
1
Reviewed
0
Reviewed
