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Bentley Support Ideas Portal

Submit your ideas for global configuration of the Bentley Support Portal here
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Pinned ideas

PINNED Add an option of Filtering by user's country in the View Cases portal
With the current interface , it is not possible for the account admin to filter the cases by user's/contact country because there is a missing column: "User's Country". see image here attached
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Showing 24 of 24

Add same Email Subject for all emails that were sent by the System

Add same Email Subject for all emails that were sent by the System As an administrator, manage 10-15 Service Ticket/Cases in one month. Which results in long threads of emails with ServiceNow, and support teams. In ServiceNow, I am receiving each ...
Jennifer Gebhard almost 2 years ago in Case Communication 1 Reviewed

Table display of cases in the browser should be wider

The presentation of the cases in the table is confusing and impractical. The table is displayed far too narrowly. If you want to view information that is not displayed on the right, you can only scroll sideways at the end of the table. So you have...
Christian Mittermeier over 1 year ago in  0 Reviewed

Images from Emails

Images are broken up and fragmented into separate messages. It is difficult to communicate issues to Product Teams and share images/screenshots of issues. The images shall be part of the same note as the text.
Jennifer Gebhard almost 2 years ago in Case Communication 2 Reviewed

The Reply Emails not Showing in Portal and not Consolidated

In Bentley Support Portal, emails sent from Support appear in Bentley Support Portal Case activity log. But the reply Emails do not appear in Case Activity Log in Bentley Support Portal nor consolidated with main email thread.
Jennifer Gebhard almost 2 years ago in Case Communication 0 Reviewed

Allow to connect with Bentley Technical team globally

Please consider and provide option to connect with anyone in Technical Team Globally. For CONNECT clients we should be able to connect with technical team regardless of the geographical location. This will help clients to get technical help fast d...
Jignesh Vadodaria 10 months ago in Other 0 Needs review

Email responses to Cases aren't populated in ServiceNow

Communicating via email is significantly faster compared to logging in and typing responses in the ServiceNow portal. However, when a user responds to an email, the email response is not posted to the case portal. This means there is no clear docu...
Sujaan Ahamed Fareed 12 months ago in Case Communication 1 Reviewed

Allow Knowledge Base Articles to be sorted by date created/modified.

The knowledge base articles are randomly sorted and sometimes causes new articles to be between old articles. Adding the ability to sort by date will make it much easier to see new articles.
Michael Duncanson about 1 year ago in Bentley Communities 0 Reviewed

The construction of An Ultra modern multipurpose arena of 10 thousand seating capacity which would be the biggest and first of its kind in west Africa.

And added value hospitality which has a 24/7 focused costumer service open to the world. WE ARE IN THE MOOD FOR SUCCESS AND EXCELLENCE. ALSO GIVING BENTLEY CONSTRUSTION NAME RIGHTS FOR 20 YEARS
richie uzokwe 6 months ago in Bentley Support Portal 0 Needs review

Ease process to request the restoration files

E365 user' survey response against ServiceNow case CS0343096: " This was the first time I was asked to restore a file on our ProjectWise datasource.) The overall task to restore the two files was "easy." Once the request was submitted, it was reso...
Leticia Cabrera 9 months ago in Bentley Support Portal 0 Reviewed

Delete the Recommended Resources and the Popular Software sections from the Software Documentation page

We don't need to be told which of your software programs are popular, nor do we need to be redirected to learning resources when we are looking for documentation.
Jaclyn Zarrella 11 months ago in Other 0 Needs review