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Bentley Support Ideas Portal

Submit your ideas for global configuration of the Bentley Support Portal here
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Pinned ideas

PINNED Add an option of Filtering by user's country in the View Cases portal
With the current interface , it is not possible for the account admin to filter the cases by user's/contact country because there is a missing column: "User's Country". see image here attached
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Showing 16 of 16

Ability to automatically add users to watch list on cases

Users want to be able to add an admin to all cases (whether it be by certain product like iTwin or group) so the admin is able to track updates on those cases. Hatch has requested this enhancement to SN.
Tori Queen 10 months ago in Case Communication 1 Reviewed

What does status "Reviewed" mean?

What action are you planning to take? When can we expect implementation? The current user experience working with ServiceNow is significantly lacking. This is true for both the Bentley Communities and Bentley Support page.
Sujaan Ahamed Fareed 2 months ago in Bentley Support Portal 0 Needs review

Table display of cases in the browser should be wider

The presentation of the cases in the table is confusing and impractical. The table is displayed far too narrowly. If you want to view information that is not displayed on the right, you can only scroll sideways at the end of the table. So you have...
Christian Mittermeier 8 months ago in  0 Reviewed

Images from Emails

Images are broken up and fragmented into separate messages. It is difficult to communicate issues to Product Teams and share images/screenshots of issues. The images shall be part of the same note as the text.
Jennifer Gebhard about 1 year ago in Case Communication 2 Reviewed

CS post edit option

At the moment, the option to modify a CS post is not available. However, this is a good point which I think would be beneficial for all our users.
Scott Gracie 2 months ago in Bentley Support Portal 0 Reviewed

The Reply Emails not Showing in Portal and not Consolidated

In Bentley Support Portal, emails sent from Support appear in Bentley Support Portal Case activity log. But the reply Emails do not appear in Case Activity Log in Bentley Support Portal nor consolidated with main email thread.
Jennifer Gebhard about 1 year ago in Case Communication 0 Reviewed