Need Support? Let’s guide you to the right answer or agent.

Bentley Support Ideas Portal

Submit your ideas for global configuration of the Bentley Support Portal here
ADD A NEW IDEA

Pinned ideas

PINNED Add an option of Filtering by user's country in the View Cases portal
With the current interface , it is not possible for the account admin to filter the cases by user's/contact country because there is a missing column: "User's Country". see image here attached
Share feedback 0 2

All ideas

Showing 19 of 19

Email responses to Cases aren't populated in ServiceNow

Communicating via email is significantly faster compared to logging in and typing responses in the ServiceNow portal. However, when a user responds to an email, the email response is not posted to the case portal. This means there is no clear docu...
Sujaan Ahamed Fareed 7 months ago in Case Communication 1 Reviewed

Allow Knowledge Base Articles to be sorted by date created/modified.

The knowledge base articles are randomly sorted and sometimes causes new articles to be between old articles. Adding the ability to sort by date will make it much easier to see new articles.
Michael Duncanson 7 months ago in Bentley Communities 0 Reviewed

Ease process to request the restoration files

E365 user' survey response against ServiceNow case CS0343096: " This was the first time I was asked to restore a file on our ProjectWise datasource.) The overall task to restore the two files was "easy." Once the request was submitted, it was reso...
Leticia Cabrera 4 months ago in Bentley Support Portal 0 Reviewed

Allow to connect with Bentley Technical team globally

Please consider and provide option to connect with anyone in Technical Team Globally. For CONNECT clients we should be able to connect with technical team regardless of the geographical location. This will help clients to get technical help fast d...
Jignesh Vadodaria 5 months ago in Other 0 Needs review

Delete the Recommended Resources and the Popular Software sections from the Software Documentation page

We don't need to be told which of your software programs are popular, nor do we need to be redirected to learning resources when we are looking for documentation.
Jaclyn Zarrella 6 months ago in Other 0 Needs review

Add links to ideas you are following and have created on Ideas Portal main page

The current setup forces users to open every sub-product page to see these links.
Jaclyn Zarrella 6 months ago in Global Portal Landing page 0 Needs review

Add Filtering Options to https://docs.bentley.com/LiveContent/index.html

With the current interface, it is too easy to accidentally select the documentation for the wrong product. If we could narrow down the choices by product, language and even latest versions, it would be easier to navigate the document options
Jaclyn Zarrella 6 months ago in Other 0 Reviewed

What does status "Reviewed" mean?

What action are you planning to take? When can we expect implementation? The current user experience working with ServiceNow is significantly lacking. This is true for both the Bentley Communities and Bentley Support page.
Sujaan Ahamed Fareed 6 months ago in Bentley Support Portal 0 Needs review

CS post edit option

At the moment, the option to modify a CS post is not available. However, this is a good point which I think would be beneficial for all our users.
Scott Gracie 7 months ago in Bentley Support Portal 0 Reviewed