Add same Email Subject for all emails that were sent by the System As an administrator, manage 10-15 Service Ticket/Cases in one month. Which results in long threads of emails with ServiceNow, and support teams. In ServiceNow, I am receiving each ...

Users want to be able to add an admin to all cases (whether it be by certain product like iTwin or group) so the admin is able to track updates on those cases. Hatch has requested this enhancement to SN.

Images are broken up and fragmented into separate messages. It is difficult to communicate issues to Product Teams and share images/screenshots of issues. The images shall be part of the same note as the text.

Reply Emails not showing up in Bentley Support portal consolidated with main thread.

The presentation of the cases in the table is confusing and impractical. The table is displayed far too narrowly. If you want to view information that is not displayed on the right, you can only scroll sideways at the end of the table. So you have...