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Pinned ideas

PINNED Add an option of Filtering by user's country in the View Cases portal
With the current interface , it is not possible for the account admin to filter the cases by user's/contact country because there is a missing column: "User's Country". see image here attached

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Showing 20 of 20

Enlargement of View for Technical Support Cases

Hi, Could you provide us with the ability to enlarge the view so that we can see the full titles of the created support cases?
Cem DONMEZ about 2 months ago in Case Communication 0 Needs review

The construction of An Ultra modern multipurpose arena of 10 thousand seating capacity which would be the biggest and first of its kind in west Africa.

And added value hospitality which has a 24/7 focused costumer service open to the world. WE ARE IN THE MOOD FOR SUCCESS AND EXCELLENCE. ALSO GIVING BENTLEY CONSTRUSTION NAME RIGHTS FOR 20 YEARS
richie uzokwe 4 months ago in Bentley Support Portal 0 Needs review

Make a summary of the support request visible

As a user of the Bentley Support Services, I would like to be able to see the request and the details that I send via the Support Portal. Currently, when I open a new case it is only possible to see the case number but not the content. If a mistak...
Gema Tavares 5 months ago in Bentley Support Portal 0 Needs review

Ease process to request the restoration files

E365 user' survey response against ServiceNow case CS0343096: " This was the first time I was asked to restore a file on our ProjectWise datasource.) The overall task to restore the two files was "easy." Once the request was submitted, it was reso...
Leticia Cabrera 6 months ago in Bentley Support Portal 0 Reviewed

Auto-watch cases in Service Now

As part of an Account Team (e.g. SAM, AM), I would like to be added to the watch list of new cases open from my accounts automatically so that I do not risk missing any new cases that may require my attention. Ideally, applying filters should be p...
Gema Tavares 7 months ago in Other 0 Needs review

Add an option of Filtering by user's country in the View Cases portal

With the current interface , it is not possible for the account admin to filter the cases by user's/contact country because there is a missing column: "User's Country". see image here attached
Aimable Niyibizi 7 months ago in Bentley Support Portal 0 Reviewed

Improve the functionality of PW explorer

My Italian user, would like PW to allow them to view in real time (without querying the statistics tab) how many files are in a specific job scenario (same way as MS Windows)
Alfonso Quaraniello 8 months ago in  1 Needs review

Allow to connect with Bentley Technical team globally

Please consider and provide option to connect with anyone in Technical Team Globally. For CONNECT clients we should be able to connect with technical team regardless of the geographical location. This will help clients to get technical help fast d...
Jignesh Vadodaria 8 months ago in Other 0 Needs review

Delete the Recommended Resources and the Popular Software sections from the Software Documentation page

We don't need to be told which of your software programs are popular, nor do we need to be redirected to learning resources when we are looking for documentation.
Jaclyn Zarrella 9 months ago in Other 0 Needs review

Add links to ideas you are following and have created on Ideas Portal main page

The current setup forces users to open every sub-product page to see these links.
Jaclyn Zarrella 9 months ago in Global Portal Landing page 0 Needs review