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Bentley Support Ideas Portal

Submit your ideas for global configuration of the Bentley Support Portal here
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PINNED Add an option of Filtering by user's country in the View Cases portal
With the current interface , it is not possible for the account admin to filter the cases by user's/contact country because there is a missing column: "User's Country". see image here attached
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Showing 16 of 16

Auto-watch cases in Service Now

As part of an Account Team (e.g. SAM, AM), I would like to be added to the watch list of new cases open from my accounts automatically so that I do not risk missing any new cases that may require my attention. Ideally, applying filters should be p...
Gema Tavares 1 day ago in Other 0 Needs review

Improve the functionality of PW explorer

My Italian user, would like PW to allow them to view in real time (without querying the statistics tab) how many files are in a specific job scenario (same way as MS Windows)
Alfonso Quaraniello 10 days ago in  1 Needs review

Add an option of Filtering by user's country in the View Cases portal

With the current interface , it is not possible for the account admin to filter the cases by user's/contact country because there is a missing column: "User's Country". see image here attached
Aimable Niyibizi 6 days ago in Bentley Support Portal 0 Reviewed

Allow to connect with Bentley Technical team globally

Please consider and provide option to connect with anyone in Technical Team Globally. For CONNECT clients we should be able to connect with technical team regardless of the geographical location. This will help clients to get technical help fast d...
Jignesh Vadodaria 19 days ago in Other 0 Needs review

Email responses to Cases aren't populated in ServiceNow

Communicating via email is significantly faster compared to logging in and typing responses in the ServiceNow portal. However, when a user responds to an email, the email response is not posted to the case portal. This means there is no clear docu...
Sujaan Ahamed Fareed 3 months ago in Case Communication 1 Reviewed

Delete the Recommended Resources and the Popular Software sections from the Software Documentation page

We don't need to be told which of your software programs are popular, nor do we need to be redirected to learning resources when we are looking for documentation.
Jaclyn Zarrella about 1 month ago in Other 0 Needs review

Allow Knowledge Base Articles to be sorted by date created/modified.

The knowledge base articles are randomly sorted and sometimes causes new articles to be between old articles. Adding the ability to sort by date will make it much easier to see new articles.
Michael Duncanson 3 months ago in Bentley Communities 0 Reviewed

Add links to ideas you are following and have created on Ideas Portal main page

The current setup forces users to open every sub-product page to see these links.
Jaclyn Zarrella about 2 months ago in Global Portal Landing page 0 Needs review

Add Filtering Options to https://docs.bentley.com/LiveContent/index.html

With the current interface, it is too easy to accidentally select the documentation for the wrong product. If we could narrow down the choices by product, language and even latest versions, it would be easier to navigate the document options
Jaclyn Zarrella about 2 months ago in Other 0 Reviewed

Add same Email Subject for all emails that were sent by the System

Add same Email Subject for all emails that were sent by the System As an administrator, manage 10-15 Service Ticket/Cases in one month. Which results in long threads of emails with ServiceNow, and support teams. In ServiceNow, I am receiving each ...
Jennifer Gebhard about 1 year ago in Case Communication 1 Reviewed