Skip to Main Content
Need Support? Let’s guide you to the right answer or agent.
ADD A NEW IDEA

Pinned ideas

PINNED Add an option of Filtering by user's country in the View Cases portal
With the current interface , it is not possible for the account admin to filter the cases by user's/contact country because there is a missing column: "User's Country". see image here attached

All ideas

Showing 26 of 26

Sending multiple documents from Search result, directly to Deliverables Management

When extracting multiple files from various folders using the search function, it is currently not possible to send to Deliverables Management directly. Is it possible to enable this functionality?
Elmarie Pretorius 3 days ago in Bentley Support Portal 0 Needs review

Only if items checked then show local doc org

It would be a better user experience if there was an additional option to showing the local document organizer on ProjectWise Explorer exit. Instead of showing the Local Document Organizer every time ProjectWise Explorer exits, add an option or mo...
Joel Zimmerman 7 days ago in Other 0 Needs review

Optional Station Lock for Offset Elements

Scenario An offset using the Single Offset Partial or Variable Offset Taper can establish the location of the offset element by specifying the station of the reference element. However, if the station of the reference element changes, the location...
Keith Kennon about 2 months ago in Bentley Communities 2 Needs review

Enlargement of View for Technical Support Cases

Hi, Could you provide us with the ability to enlarge the view so that we can see the full titles of the created support cases?
Cem DONMEZ 5 months ago in Case Communication 0 Needs review

Auto-watch cases in Service Now

As part of an Account Team (e.g. SAM, AM), I would like to be added to the watch list of new cases open from my accounts automatically so that I do not risk missing any new cases that may require my attention. Ideally, applying filters should be p...
Gema Tavares 10 months ago in Other 0 Needs review

Make a summary of the support request visible

As a user of the Bentley Support Services, I would like to be able to see the request and the details that I send via the Support Portal. Currently, when I open a new case it is only possible to see the case number but not the content. If a mistak...
Gema Tavares 7 months ago in Bentley Support Portal 0 Needs review

Improve the functionality of PW explorer

My Italian user, would like PW to allow them to view in real time (without querying the statistics tab) how many files are in a specific job scenario (same way as MS Windows)
Alfonso Quaraniello 10 months ago in  1 Needs review

Ability to automatically add users to watch list on cases

Users want to be able to add an admin to all cases (whether it be by certain product like iTwin or group) so the admin is able to track updates on those cases. Hatch has requested this enhancement to SN.
Tori Queen over 1 year ago in Case Communication 1 Reviewed

Add an option of Filtering by user's country in the View Cases portal

With the current interface , it is not possible for the account admin to filter the cases by user's/contact country because there is a missing column: "User's Country". see image here attached
Aimable Niyibizi 10 months ago in Bentley Support Portal 0 Reviewed

Add filter options to columns

As a company administrator, I would like to have the option to filter the hundreds of cases. For instance, do not show closed or resolved cases. This could be handeled similarly to the coulmns of the ProjectWise Infrastructure Cloud. See an exampl...
Jeremias Merz 2 months ago in Case Communication 0 Needs review